The BIH Commerce Trade Union (STBIH) keeps records of all cases of workers with whom they cooperate. Records were collected for 246 cases. Data were collected by STBIH interviewers with the help of pre-prepared questionnaires. The toolkit consisted of a questionnaire for first and repeated interviews, and was created by the BIH Commerce Trade Union with the help of proMENTE social research staff. proMENTE social research has created a database in which data collected throughout the calendar year are systematically and continuously entered. The database is stored in STBiH and represents the basic resource of collected data, and enables systematic monitoring of trade union services. Finally, proMENTE produced a report with descriptive data analysis.